Customer Service Representive

Amsterdam | 40 - 24 hours | Mid level | € 2300 - € Euro 2700 - 2800

What you will do

  • Seek positive timely solutions to all customer questions and concerns
  • Communicate with customers via phone, chat, email, and social media
  • Quote product pricing and availability to the end consumer
  • Process returns
  • Track and report recurring problems and act as a problem identifier and solver
  • Monitor customer orders through web channels
  • Daily release and fraud checks of eCommerce orders
  • Work with credit to resolve invoicing errors
  • Collaborate with the EMEA Ecommerce team on Product availability, merchandising, complaints concerning website and/or processes
  • In addition, you will assist the B2B team with:
  • Order management
  • Deal with inquiries for B2B orders
  • B2B return authorization and processing and issue credits when necessary
  • Working together with the Operations team or DC to re-arrange deliveries as needed


Criteria

  • MBO/HBO degree or equivalent experience required
  • Proficiency in Dutch & fluency in French
  • Ability to manage time effectively and exhibit a strong ability to multi-task
  • Strong interpersonal skills and the ability to deal with adverse situations positively.
  • Computer proficiency: Word, Excel, Outlook, Social Media
  • Accuracy in typing, spelling, and grammar
  • Proven ability to work effectively independently as well as with a team
  • Can work in a fast-paced environment while maintaining a positive attitude
  • Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
  • Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company.

NOTE: Experience within Customer Service is not a requirement. If you speak Dutch and French and have good communication skills, please do not hesitate to contact us!


Benefits

  • 26-30K on a fulltime base
  • 25 days holidays
  • 1year direct contract
  • 90% contribution to health insurance
  • Pension contribution
  • 40% discount on wholesale price for products
  • Travel expenses reimbursement (0.19 per km up to 220€)
  • Flexible starting-ending hours
  • Bootcamps, yoga and fun runs during working hours
  • Discount on gym subscriptions


About the company

The client is an international sportsbrand with its EMEA HQ located in Amsterdam. The EMEA consists of 200FTE in total, with around 50FTE in Amsterdam. The company has an open and outgoing culture.


Questions about this job

Yoka EeltinkPlease contact Yoka Eeltink
+31611293776 (also available on WhatsApp)
y.eeltink@high-quality.nl


Application process

  1. Apply

    You've applied? Great. We'll get back to you as soon as possible.

  2. Introductory Call

    One of our recruiters will call you for a preliminary chat.

  3. Interview at High Quality

    We'll meet at our office, so we can discuss your new role.

  1. Interview at client (max. 2)

    You'll visit the client, so they can get to know you and ask some questions.

  2. Proposal

    We'll make you an offer you can't refuse.

  3. Hired

    Please sign here, and you're hired!


Apply for this Job

Customer Service Representive

Amsterdam | 40 - 24 hours | Mid level | € 2300 - € Euro 2700 - 2800

Apply now

Related Job Vacancies

Customer Service Representive

Amsterdam | 40 - 24 hours | Mid level | € 2300 - € Euro 2700 - 2800

For our client, an international sportsbrand in Amsterdam, we are looking for a Customer Service Representative for 24-40 hours a week.

Customer Service Representive - Jobs - High Quality - Interim & Permanent Recruitment Agency

Customer Service Representive

Amsterdam | 40 - 24 hours | Mid level | € 2300 - € Euro 2700 - 2800

What you will do

  • Seek positive timely solutions to all customer questions and concerns
  • Communicate with customers via phone, chat, email, and social media
  • Quote product pricing and availability to the end consumer
  • Process returns
  • Track and report recurring problems and act as a problem identifier and solver
  • Monitor customer orders through web channels
  • Daily release and fraud checks of eCommerce orders
  • Work with credit to resolve invoicing errors
  • Collaborate with the EMEA Ecommerce team on Product availability, merchandising, complaints concerning website and/or processes
  • In addition, you will assist the B2B team with:
  • Order management
  • Deal with inquiries for B2B orders
  • B2B return authorization and processing and issue credits when necessary
  • Working together with the Operations team or DC to re-arrange deliveries as needed


Criteria

  • MBO/HBO degree or equivalent experience required
  • Proficiency in Dutch & fluency in French
  • Ability to manage time effectively and exhibit a strong ability to multi-task
  • Strong interpersonal skills and the ability to deal with adverse situations positively.
  • Computer proficiency: Word, Excel, Outlook, Social Media
  • Accuracy in typing, spelling, and grammar
  • Proven ability to work effectively independently as well as with a team
  • Can work in a fast-paced environment while maintaining a positive attitude
  • Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
  • Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company.

NOTE: Experience within Customer Service is not a requirement. If you speak Dutch and French and have good communication skills, please do not hesitate to contact us!


Benefits

  • 26-30K on a fulltime base
  • 25 days holidays
  • 1year direct contract
  • 90% contribution to health insurance
  • Pension contribution
  • 40% discount on wholesale price for products
  • Travel expenses reimbursement (0.19 per km up to 220€)
  • Flexible starting-ending hours
  • Bootcamps, yoga and fun runs during working hours
  • Discount on gym subscriptions


About the company

The client is an international sportsbrand with its EMEA HQ located in Amsterdam. The EMEA consists of 200FTE in total, with around 50FTE in Amsterdam. The company has an open and outgoing culture.


Questions about this job

Yoka EeltinkPlease contact Yoka Eeltink
+31611293776 (also available on WhatsApp)
y.eeltink@high-quality.nl


Application process

  1. Apply

    You've applied? Great. We'll get back to you as soon as possible.

  2. Introductory Call

    One of our recruiters will call you for a preliminary chat.

  3. Interview at High Quality

    We'll meet at our office, so we can discuss your new role.

  1. Interview at client (max. 2)

    You'll visit the client, so they can get to know you and ask some questions.

  2. Proposal

    We'll make you an offer you can't refuse.

  3. Hired

    Please sign here, and you're hired!


Apply for this Job

Customer Service Representive

Amsterdam | 40 - 24 hours | Mid level | € 2300 - € Euro 2700 - 2800

Apply now

Related Job Vacancies

Customer Service Representive

Amsterdam | 40 - 24 hours | Mid level | € 2300 - € Euro 2700 - 2800

For our client, an international sportsbrand in Amsterdam, we are looking for a Customer Service Representative for 24-40 hours a week.