Customer Service Representative

Amsterdam | 40 - 24 uur | MBO | € 2300 - € 2800

Wat je gaat doen

  • Seek positive timely solutions to all customer questions and concerns
  • Communicate with customers via phone, chat, email, and social media
  • Quote product pricing and availability to the end consumer
  • Process returns
  • Track and report recurring problems and act as a problem identifier and solver
  • Monitor customer orders through web channels
  • Daily release and fraud checks of eCommerce orders
  • Work with credit to resolve invoicing errors
  • Collaborate with the EMEA Ecommerce team on Product availability, merchandising, complaints concerning website and/or processes

In addition, you will assist the B2B team with:

  • Order management
  • Deal with inquiries for B2B orders
  • B2B return authorization and processing and issue credits when necessary
  • Working together with the Operations team or DC to re-arrange deliveries as needed


 


Criteria

  • MBO/HBO degree or equivalent experience required
  • Proficiency in Dutch & fluency in French
  • Ability to manage time effectively and exhibit a strong ability to multi-task
  • Strong interpersonal skills and the ability to deal with adverse situations positively.
  • Computer proficiency: Word, Excel, Outlook, Social Media
  • Accuracy in typing, spelling, and grammar
  • Proven ability to work effectively independently as well as with a team
  • Can work in a fast-paced environment while maintaining a positive attitude
  • Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
  • Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company.

NOTE: Experience within Customer Service is not a requirement. If you speak Dutch and French and have good communication skills, please do not hesitate to contact us!


Wat je krijgt

  • €2.300,- / €2.750,- a month on a fulltime base
  • 25 days holidays
  • 1year direct contract
  • 90% contribution to health insurance
  • Pension contribution
  • 40% discount on wholesale price for products
  • Travel expenses reimbursement (0.19 per km up to 220€)
  • Flexible starting-ending hours
  • Bootcamps, yoga and fun runs during working hours
  • Discount on gym subscriptions


Over de organisatie

The client is an international sportsbrand with its EMEA HQ located in Amsterdam. The EMEA consists of 200FTE in total, with around 50FTE in Amsterdam. The company has an open and outgoing culture.


Vragen over deze vacature

Yoka EeltinkNeem contact op met Yoka Eeltink
+31611293776 (ook bereikbaar via WhatsApp)
y.eeltink@high-quality.nl


Sollicitatieprocedure

  1. Solliciteer

    Leuk dat je solliciteert! We laten je zo snel mogelijk weten of deze rol bij je past.

  2. Telefonisch Interview

    Eén van onze recruiters belt je op om kennis te maken.

  3. Persoonlijk gesprek bij High Quality

    Je komt gezellig bij ons langs, zodat we de rol verder kunnen bespreken.

  1. Gesprek bij opdrachtgever (max. 2)

    Je gaat langs bij de opdrachtgever, zodat zij je ook moeilijke vragen kunnen stellen.

  2. Contractvoorstel

    Je ontvangt een aanbod dat je niet kunt weigeren.

  3. In dienst

    Even een handtekening zetten en je nieuwe baan kan beginnen!


Solliciteer op deze functie

Customer Service Representative

Amsterdam | 40 - 24 uur | MBO | € 2300 - € 2800

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Customer Service Representative

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For our client, an international sportsbrand in Amsterdam, we are looking for a Customer Service Representative for 24-40 hours a week.